| "We were proud to recognize Shop ISM as our Partner of the Year for 2004. Jim Heaton and his
entire organization earned this honor by the outstanding job his organization has done in
implementing and supporting our products beyond our customer’s expectations".
"Widely recognized as an industry leader in Canada, Shop ISM features a world-class local
support staff. Having knowledgeable support staff within easy reach of our customers is vital to
the success of our organization, and Shop ISM excels with its local coverage of the ERP VISUAL
install base. Shop ISM has created a thriving user community with regular customer workshops
and user group meetings, providing its customers with numerous opportunities to learn about the
latest advances in the ERP VISUAL product, network with other users, and consult with experienced
Shop ISM product professionals."
Executive Vice President
Infor
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