Implementation One of the most overlooked aspects of purchasing a new Enterprise System is the Implementation component. In order to ensure a successful implementation of a new system, you need to follow a proven methodology and have access to certified product consultants and professional services staff with expertise in a variety of disciplines. Shop ISM is the most experienced Infor ERP VISUAL Professional Services organization in Canada. With offices in Toronto, Ottawa, Montreal, Edmonton, Calgary, and Vancouver, our customers are assured of local, cost effective support services. The Shop ISM professional services team has been trained on the latest releases of ERP VISUAL and associated modules, making them uniquely qualified to deliver the best possible ERP VISUAL support services in Canada. Shop ISM employs a proven methodology that has helped over 700 customers in Canada successfully roll out ERP VISUAL in their organizations. In addition, Shop ISM leverages several industry unique tools to help ensure you are able to go live as quickly as possible with its "Swiftrack" methodology, a fixed scope, fixed fee, 90 day implementation, and with complete visibility into where you are in the implementation process every step of the way with the OPV (On-Line Project View) web browser based project management tool.

The Shop ISM Professional Services group is made up of an extensive team of professionals who have many years of finance, manufacturing, and information technology experience in a variety of industries, providing the level of service expected from our client base. Such diverse and complementary skill-sets enable Shop ISM to provide the mix of products and services demanded by a highly competitive manufacturing and distribution industry.

As the chart below indicates, the Shop ISM Professional Services Team goes deep and wide, with five cells or groups that each include a separate project expert in Manufacturing, Financials, Technical Infrastructure Support, Data Conversion, and Management Reporting working simultaneously on different customer implementations. Shop ISM understands after once a client makes the decision to implement a new ERP system, they expect to get started immediately and complete in a timely fashion.